Return & Exchange Policy

Thank you for supporting our handmade, custom-painted shoes. Each pair is individually designed and painted to order, making every purchase unique.

Custom Orders

Because each pair is custom-made, all custom-painted shoes are final sale and cannot be returned or exchanged for a refund due to change of mind, incorrect size selection, or personal preference.

Please review your order details carefully before completing your purchase.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us within 7 days of delivery with:

• Your order number
• Photos of the shoes and packaging
• A brief description of the issue

Once reviewed, we will repair, replace, or refund the item when appropriate.

Size & Fit

Customers are responsible for selecting the correct shoe size. We recommend checking the manufacturer's sizing guide before ordering. We cannot accept returns or exchanges for sizing issues on custom-painted shoes.

Cancellations

Orders may be canceled within 24 hours of purchase, provided painting has not yet begun. Once production starts, cancellations are no longer possible.

Care & Wear

Our shoes are hand-painted using high-quality materials and finished with protective coatings. Normal wear over time is expected and is not considered a manufacturing defect.

Damage caused by improper care, excessive abrasion, accidents, or misuse is not covered under this policy.

Shipping

Shipping costs are non-refundable unless the return is due to our error or a verified product defect.

Contact Us

If you have any questions or concerns about your order, please contact us with your order number, and we'll be happy to help.

Our goal is to make sure you love your custom shoes, and we'll always work with you to resolve any genuine issues fairly.